Shipping policy
How can I get in contact with the shop?
Here you can find our address and contact information.
Gekko Agency
A: Van Graftstraat 10
3088 GL Rotterdam
The Netherlands
P: +31 6 21 85 98 68
E: winson@gekkoagency.com
BTW: NL862006107B01
KVK: 81234929
How can I pay for my order?
We accept multiple payment providers:
- Paypal
- Visa
- Mastercard
- iDeal,
- Bancontact
- Giropay,
- Sofort
- Maestro
- AliPay
Do you ship to my country?
We ship all of our products worldwide with DHL Express. If you can’t ship to your country please send an e-mail to winson@gekkoagency.com
Shipping costs:
Shipping costs will be calculated at the checkout. These prices do not include customs fees or other taxes.
How long does it take for my order to get to my doorstep?
We ship within 24 hours after you place your order*.
- Europe Express shipment: 1 – 4 business days
- Europe local mail shipment: 15 – 20 business days
- Worldwide Express shipment: 5 – 7 business days
- Wordwide local mail shipment: 20 – 25 business days
*Shipping times may differ if:
- A product has a different Shipment date. If so, this will be noted on the product page.
- We are experiencing a busy period (such as the holidays). If so, this will be indicated in a top banner
Can I track my order?
Every shipping option includes track & trace. You receive the tracking information via e-mail.
Return and refunds
You can find and view all the information about returns and refunds on the return and refunds page.